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Policies

NO REFUND EXCHANGE ONLY POLICY

You may exchange within 7 days of recieving your order. Dymond Designs Extensions will only pay for return shipping if it was a result of an error from our company. Example: wrong lenghth or pattern. Dymond Designs has a NO REFUND EXCHANGE ONLY POLICY.

If the value of your exchange is less than your original  order Dymond Designs Extensions will create a store credit that will last up to 1 year.

Your order must be returned with black band still intact. Which means the band cannot be cut or unraveled. The order must not be installed, colored, cut, have an odor to it (etc.) Item MUST be returned in the same perfect condition as it was when it left the Dymond Designs Extensions Warehouse.


You should expect to receive your exchanged item within three weeks of giving your package to UPS. This time period includes the transit time for us to receive your return from UPS and the time it takes us to process your return once we receive it . For overnight packages you must place your order with Dymond Designs Extensions by 3pm. Eastern Standard Time.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order. 
All shipping /handling and insurances are the customers responsiblity.

Shipping

When you place an order with Dymond Designs Extensions we will estimate shipping and delivery dates for you based on the availability of your items. Dymond Designs Extensions only uses the United Parcel Services (UPS) for all our shipping needs.
 
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Dymond Designs Extensions aims to provide you with prompt delivery service. Orders are processed and posted daily. Your order’s tracking number will be e-mailed to you or you may recieve a phone call once your order has been posted. If the items you wish to purchase are out of stock, you will be notified immediately with the new estimated delivery date. Orders placed during national holidays may arrive 1-2 delivery days later than normal. Orders placed on Saturday and Sunday will Ship on the following Monday or Tuesday.

Layaway Policy

Dymond Designs Extensions offers a 30 day layaway plan in which the customer is allowed to pay half down on the total price of the order which includes tax and shipping. The remaining balance MUST BE PAID IN FULL WITHIN  30 DAYS so your total payment will not be forfeited. For more information please feel free to call 1 (248)-506-5888.

Dymond Designs Extensions can be ordered online from all over the world and we also have a  walk-in warehouse where your order can be picked up in downtown Detroit Michigan location.

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